Last updated: 07/07/2026

Introduction

Your privacy is important to us.

This Privacy Policy explains how Nova Space Projects Ltd (“we”, “our” or “us”) collects, uses, stores and protects your personal information when you visit our website, contact us directly, request a quote or use our building and renovation services.

We are committed to protecting your personal data in accordance with the UK Data Protection Act 2018 and the UK GDPR.

Nova Space Projects Ltd is a family-run building and renovation company providing domestic construction services across London, including house extensions, full house refurbishments, kitchen and bathroom renovations, roofing and general building services.

Who We Are

The data controller responsible for your personal information is:

Nova Space Projects Ltd
Email: info@novasp.co.uk

Information We Collect

We may collect and process the following types of personal data:

1. Information You Provide Directly

When you fill in a contact form, send us an email, call us, request a quote or discuss a project with us, we may collect:

• Your name and surname
• Email address
• Telephone number
• Property address or project location
• Details about your building or renovation project
• Photos, plans, drawings or documents you choose to send us
• Preferred contact method
• Any other information you provide in your enquiry

This information helps us respond to your enquiry, understand your project and provide accurate advice or quotations.

2. Information Collected During Projects

If you become our client, we may also process information connected with your project, including:

• Project specifications and requirements
• Site visit notes
• Quotes, invoices and payment records
• Scheduling and communication records
• Details needed to manage subcontractors, suppliers or professional advisers involved in the project

3. Automatically Collected Information

When you visit our website, some information may be collected automatically, such as:

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of visit
• Referring websites
• Search terms used to find our website
• General website usage data

This information helps us understand how visitors use our website and improve its performance, security and user experience.

How We Use Your Information

We may use your personal information for the following purposes:

• To respond to your enquiries
• To provide quotes and estimates
• To arrange site visits and consultations
• To communicate with you about your project
• To deliver building, renovation, roofing and refurbishment services
• To manage schedules, materials, subcontractors and suppliers
• To prepare invoices and maintain accounting records
• To improve our website and customer service
• To follow up on enquiries, where appropriate
• To comply with legal, tax, insurance and regulatory obligations
• To resolve disputes or enforce our legal rights

We do not sell your personal information to third parties.

We do not share your personal data with third parties for their own marketing purposes.

Lawful Basis for Processing Your Data

We only process your personal data when we have a lawful basis to do so.

Depending on the situation, we may process your data on the basis of:

• Contract – when we need your information to provide a quote, prepare for a project or deliver agreed services.
• Legitimate interests – when we need to respond to enquiries, manage our business, improve our website, communicate with clients or protect our legal interests.
• Legal obligation – when we must keep records for tax, accounting, insurance or legal purposes.
• Consent – where you have clearly agreed to receive certain communications or where consent is required for specific cookies or marketing activity.

You may withdraw consent at any time where we rely on consent as the lawful basis for processing.

Sharing Your Information

We may share limited personal information where necessary with:

• Subcontractors and tradespeople – such as electricians, plumbers, roofers, decorators or other specialists required to complete your project.
• Suppliers – where delivery of materials or project coordination requires limited information.
• Professional advisers – such as accountants, insurers, legal advisers, architects or structural engineers where required.
• Website hosting and IT providers – including hosting, email and website support providers.
• Analytics providers – such as Google Analytics, where used to understand website performance.
• Legal or regulatory authorities – where required by law, court order or regulatory obligation.

We only share information where it is necessary and appropriate for the purpose involved.

Where third parties process data on our behalf, they are expected to protect your information and use it only for the agreed purpose.

Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected.

In general:

• Enquiry information may be kept for a reasonable period to allow us to respond and follow up.
• Client and project records may be kept for the duration of the project and afterwards where required for legal, tax, accounting, insurance or dispute purposes.
• Financial and accounting records are usually kept for up to seven years.
• Website analytics data may be kept for a shorter period depending on the settings used by our website tools.

When personal data is no longer needed, it will be securely deleted, anonymised or archived where appropriate.

Your Rights Under Data Protection Law

Under UK data protection law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Restrict how we use your personal data
• Object to certain types of processing
• Request transfer of your data, where applicable
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner’s Office if you believe your data has been mishandled

To exercise your rights, please contact us at: info@novasp.co.uk

We may need to confirm your identity before responding to certain requests.

Cookies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic and support website functionality.

Cookies may collect information such as device details, browser type, pages visited and general usage data.

You can usually manage or disable cookies through your browser settings.

If we use non-essential cookies, such as analytics or marketing cookies, we will request consent where required.

Please refer to our separate Cookie Policy for more information about how cookies are used on our website.

Website Analytics

We may use website analytics tools to understand how visitors find and use our website.

This helps us improve our website content, performance and user experience.

Analytics data is generally used in an aggregated form and does not directly identify individual visitors unless combined with other information.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure email access, password protection, limited access to business records and secure website hosting.

However, no method of electronic storage or transmission over the internet is completely secure. If you believe your information has been compromised, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of external websites. You should review their privacy policies before providing personal information to them.

Children’s Privacy

Our services are intended for adults and homeowners.

We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us so we can delete it where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, website functionality or the way we process personal data.

The latest version will always be available on this page, and the “Last updated” date will be revised when changes are made.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Nova Space Projects Ltd
123 Buckingham Avenue
Perivale, Greenford
UB6 7RD London
United Kingdom

Email: info@novasp.co.uk
Phone: 07377 465977

Nova Space Projects Ltd — family-run builders providing professional home renovation, house extension, roofing and refurbishment services across London.